Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
Under supervision of Ticketing Director and Ticketing Managers, responsible for ticket sales and customer service for all ticketed events at the Tirbute Communities Centre.
This role pays an hourly rate of $17.20 CAD.
Benefits for part-time roles: Pension matching.
This position will remain open until October 31, 2025.
Responsibilities
Know and understand the operations of the Paciolan ticketing system
Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
Know and understand seating charts and configurations of the Tribute Communities Centre
Perform transactions for all events on the ticketing system with efficiency and accuracy
Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
Communicate and satisfy patrons with world class customer service
Operate phone and address call in patrons’ requests for information
Reconcile all moniesreceived from ticketsales
Maintain confidentiality
Additional duties may be assigned by Box Office Director or Box Office Supervisor
Qualifications
Ability to multitask in a fast-paced environment
Familiarity with Windows based computers
Possess excellent customer service skills
Experience working with the public and cash
Ability to work independently and as a productive member of a team
Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
Must be able to work in a loud noise environment
Must be over 18 years or older
Strong verbal communication skills in the English language
Proven ability to work well with all levels of management
Strong analytical and problem-solving skills
Smart Serve Certification
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
